Contact: Justin Johnson, PUMP-FLO Solutions
        press@pump-flo.com (360) 412-0702 x117

PUMP-FLO Solutions and BigMachines Partner to Provide Proven,
 Integrated Front-End Solution to Pump Manufacturers


Affordable solution rapidly automates inquiry-to-order processes,
can reduce quoting and order cycle time by 50 percent or more
 
December 17, 2003.  Chicago, IL and Lacey, WA - PUMP-FLO Solutions, the leading provider of pump sizing and selection software, and BigMachines, a leader in providing innovative IT solutions to manufacturers, today announced a partnership to offer their integrated front-end solution to all pump manufacturers. The two companies have successfully integrated their software applications to deliver the most advanced, complete front-end process automation solution available to the pump industry today.
The joint solution streamlines all front-end processes for pump manufacturers including selection, configuration, quoting, and ordering for new pumps and aftermarket parts and services. In addition the joint solution offers advanced sales management, reporting, and analysis tools. Leading pump manufacturers, including Crane Pumps & Systems, A.R. Wilfley, and Teikoku Chempump, have already successfully implemented the integrated PUMP-FLO/BigMachines solution and have benefited by streamlining their inquiry-to-order processes.  As a result, these manufacturers have been able to reduce quoting and ordering cycle times by over 50 percent, while eliminating application errors. In addition, the pump manufacturers now have full visibility into their selling processes and are able to better manage lengthy sales cycles.
“BigMachines and PUMP-FLO have worked together successfully to provide A.R. Wilfley with a powerful, web-based solution that enables our manufacturer’s reps and sales team to easily select, configure, price, and quote pumps and parts using our secure web tool,” said Jim Osborne, Director of Engineering for A.R. Wilfley. “Our reps and sales team are using the integrated tool more and more. As a result, we are effectively streamlining our sales processes and continuing to expand the web capabilities, which will result in further direct cost savings and better visibility of our sales processes. As a relatively small part of engineered pumps serving a specific market niche, we realized that the joint BigMachines/PUMP-FLO solution was the only affordable solution that could handle our engineered pump products and automate our complex front-end processes,” Osborne concluded.
Partnership to Offer Proven, Integrated Solution to Entire Pump Industry
PUMP-FLO Solutions and BigMachines will build on their joint successes by offering their integrated solution as a package to small, mid-sized, and large pump manufacturers who want to accelerate their selling and customer service processes. As the economy improves, many pump manufacturers may face a bottle-neck in their quoting processes, which the integrated PUMP-FLO/BigMachines solution can relieve. By digitizing the tribal knowledge trapped in the heads of their sales and engineering teams and making it broadly available, the pump manufacturers can make all of their sales channels more effective.
"We have been working with BigMachines over the past three years to develop this field-proven, tightly integrated solution,” said Justin Johnson, (title) of PUMP-FLO Solutions. We have successfully merged PUMP-FLO Solutions’ deep expertise and industry standard software together with BigMachines' enterprise-scale Lean Front-End (LFE) technology and business process expertise to deliver a complete solution. It's a winning combination for current and potential PUMP-FLO Solutions’ customers who want to further improve their overall selling processes."
“We’re delighted to expand our relationship with PUMP-FLO Solutions,” adds Godard Abel, President of BigMachines. “As we have shown with our joint customers, the two solutions work together very well and can be implemented rapidly. PUMP-FLO is the standard for sizing in pumps, so our customers in the pump industry see a professional and very natural interface for selecting and configuring products.”
About PUMP-FLO Solutions

PUMP-FLO Solutions (An Engineered Software Business) is the leading provider of Windows and Web-based pump sizing and selection software. The PUMP-FLO software platform is used by pump manufacturers, distributors, and buyers/users to streamline the pump sizing and selection process. PUMP-FLO Solutions is supported by 70 leading industrial pump manufacturers including Sulzer Pumps, Inc., Goulds Pumps, The Pentair Pump Group, Gorman-Rupp Co., and Crane Pumps & Systems to name a few. For more information visit www.pump-flo.com/solutions  or call 800-786-8545.

About BigMachines, Inc. and BigMachines AG
BigMachines (www.bigmachines.com) provides software and services to help manufacturers of complex products streamline their selling and customer service processes from inquiry-to-order.  BigMachines Lean Front-EndSM (LFE) solution digitizes selling processes and captures an organization’s tribal knowledge to provide online product selection, configuration, quoting, and ordering capabilities for new products and aftermarket parts and services. BigMachines LFE easily integrates to existing business systems and provides in-depth sales reporting capabilities.  Many leading manufacturers, including Crane Co., SPX Lightnin, and Conair have implemented BigMachines’ Lean Front-EndSM (LFE) to substantially reduce selling costs and improve customer service.

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